Support
SUBMIT A SUPPORT REQUEST
If you require Support Services, please submit a Support Request prior to contacting our Customer Support team, you will need to submit a separate Support Request for each problem. Each Support Request will be assigned a Severity Level and unique Case ID, we will respond to your Support Request within the specified timescale based on the Severity Level that is assigned.
Click Here to Submit a Support Request
Contact Customer Support
You can contact Customer Support during normal business hours (Mon to Fri 9am to 6pm GMT)
Tel +44 (870) 321 0121
Email support@invenias.com
Please ensure you have your Case ID number ready, as you will be asked to quote this during any communication with our Customer Support team, to help us manage your Case more efficiently.
Remote support Standard Terms
In order to help you resolve technical issues, we may offer remote diagnostics and troubleshooting. Before providing remote support services, we will require your express consent to our remote support standard terms.
Remote Support Standard Terms (PDF)
Minimum System requirements
You are responsible for ensuring that your environment meets our minimum system requirements.
Minimum System Requirements (PDF)
Please ensure that you run Microsoft Update prior to installing Invenias software.
To run Microsoft Update, open your web browser and enter http://update.microsoft.com/microsoftupdate
